Thank you for shopping at Adagio London. We value your custom and want to make your experience with us as hassle free as possible.
All of our products are protected by a 14 day full satisfaction policy. If you are not satisfied with an item that you have purchased, you may return it within 14 days of delivery at your own cost for one of the following options;
- A full refund of the purchase price, minus the delivery, gift packing, and/or other charges
- A product exchange
The item must be returned in a new and unused condition, in the original box or packaging and with all paperwork for full credit.
We cannot accept the return of an item with any indication that it has been used, marked or without a receipt.
Refunds will be issued to the original credit or debit card used to place the order or via PayPal if you paid via this method.
No refund or exchange will be given after the 14 day full satisfaction guarantee policy period.
To begin a return process, please email firstname.lastname@example.org, or call us on 01244 399500.
RETURNING AN ITEM THAT IS DAMAGED OR FAULTY.
If an item is delivered to you damaged or you discover it is faulty email us at email@example.com, or call us on 01244 399500. Please document any damage or faults as best you can, ideally with photographs or a recording that show the damage and include them in your communication to us.
All our items are carefully checked before going out. If you have been asked to return a damaged or faulty item for inspection by our team, you may have to do so at your own expense (we recommend that you retain proof of posting). If the product is found to be damaged, reasonable posting costs will be refunded together with the product cost.