Edinburgh Natural Skin Co - The Queen Bee Solid Hand Cream Bar

AA5660

Thank you for shopping with us at Adagio London. We value your custom and want to make purchasing with us as easy as possible. To ensure a smooth delivery of your order, we have partnered with Royal Mail and DHL.

We offer free standard delivery to mainland UK addresses on all orders over £59.00, with the exception of garden parasols and briefcases and luggages which carry their own delivery fees, with an expected delivery of 3-5 business days.

For orders less than £59.00, there is a postage charge of £3.50 for our Greeting Cards and £5.00 for all other items. Our standard delivery time is 3 – 5 business days.

We also deliver to Europe and the rest of the world, to see the full delivery information please Click Here.

Shop Early To Avoid Delays & Disappointment

We are a gifts business and at peak trading periods we have extended delivery times due to the level of orders we have. In addition delivery timescales can often be affected by the demand on couriers who have huge calls on their services.

Shipment Fees

Whilst we endeavour to get the best price from couriers for shipment of international orders, these prices can change at short notice. Where a price turns out to be more than 10% of the quoted price, we will pass on this new price in full to the customer's order(s). The customer will be informed of the additional charges and given opportunity to pay. If payment is not made the order will be cancelled and the customer refunded their payment.

RETURNING UNWANTED ITEMS

Thank you for shopping at Adagio London. We value your custom and want to make your experience with us as hassle free as possible.

All of our products are protected by a 14 day satisfaction policy. If your purchase is not wanted or you change your mind feel free to return it for a refund via email within 14 days of delivery at your own cost for one of the following options;

1. A refund of the purchase price, minus the delivery, gift packing, restocking fee and/or other charges
2. A product exchange

But please ensure:

• To notify us of your intent to return by email within 14 days of receiving the goods
• To include order number, item details and reason for return on email
• To return the items within 14 days of notification
• To securely package the item(s) and return it in its original wrapping, unused and in a re-saleable condition
• You have a proof of posting (in case it is lost)

The item(s) must be returned in a new and unused condition, in the original box or packaging and with all paperwork for any payment to be made.

We cannot accept the return of an item with any indication that it has been used, marked or without a receipt.

Refunds will be issued to the original credit or debit card used to place the order or via PayPal if you paid via this method.

No refund or exchange will be given after the 14 day guarantee policy period.

To begin a return process, please email hello@adagiolondon.co.uk, or call us on 01244 399500.

RESTOCKING FEE

A restocking fee will be applied to returned items.

We charge a restocking fee equivalent to 30% of the cost of the goods purchased.

Your refund will reach your account within (7-10) days of the items being returned but will not include any delivery charges, restocking fee or postage costs.

RETURNING AN ITEM THAT IS DAMAGED OR FAULTY.

If your purchase does not reach you in perfect condition or develops a fault. We will be more than happy to replace or refund the item(s) please follow the steps below:

1. Notify us by email and:
   - Include order number, item details and damage or fault
   - Return to us within 14 days of receiving the goods
2. Send Photographs of the fault or damage by email
3. Await Response from our Team within 7 days
4. Follow instructions given by our team
   (Amongst the instructions, for avoidance of doubt, will include that photographic images of external box(s) and packaging is provided. This is essential and without it no refund or exchange will be made.)
5. If a return is required first class postage costs will be paid.

All our items are carefully checked before going out. If you have been asked to return a damaged or faulty item for inspection by our team, you may have to do so at your own expense (we recommend that you retain proof of posting). If the product is found to be damaged, reasonable posting costs will be refunded together with the product cost.

Exclusions

We cannot give refunds in the following cases:
* Personalised items unless faulty, miss-spelt or miss-represented items
* Items returned after 14 days of notification or purchase,
* Damaged items not notified by email to us within 14 days.

This does not affect your statutory rights.

Returns Address

All returning items should be sent to the Adagio London Warehouse at:

Adagio London
The Big Yellow Self Storage Centre,
The Printworks
Sealand Road,
Chester,
CH1 4RN